RETURNS, REFUNDS & ORDER HELP.

Start with the reason for the return

Changed your mind on a distance purchase

For eligible distance contracts, consumers generally have a statutory withdrawal period under EU/Malta consumer law, subject to legal exceptions. Tell us within the applicable period and keep the goods in a condition consistent with reasonable inspection.

Faulty, damaged or incorrect item

Contact us promptly with the order reference and details of the problem. Statutory remedies for non-conforming goods are separate from change-of-mind rights and are not reduced by this policy.

Items that may be excluded

Legal exclusions can apply, including to certain sealed goods unsuitable for return for health/hygiene reasons once unsealed, rapidly perishable goods, personalised goods and other categories specified by law. Any exclusion is applied only where legally valid.

Refund timing

Approved refunds are returned using an appropriate method after the return/cancellation has been processed. Bank or payment-provider settlement times can add processing time outside our control.